Question 1

I haven't received a confirmation email?

Accepted Answer

Please double check your booking info did not end up your trash folder.

Question 2

I can’t book the time I want?

Accepted Answer

If the time you want to book is not available, the tour is either already full or you are outside the cut off window. We don’t accept bookings on new tours with less than 16 hours notice. However, we do accept bookings on existing tours within that window. If you are tight for time and want to book, but do not see it as a booking option, reach out to us to see if there is space/a tour operating that day and we will do our best to accommodate!

Question 3

Do you offer private tours? Alternative start times for tours?

Accepted Answer

Yes, we do offer private tours and customizable for your own personal groups and/or special occasions such as work events, birthday parties, bachelor and bachelorette parties, anniversaries etc. These are available for an additional fee and can have alternate start times, provided there is enough notice. Please contact us via email for further inquiry and we will do our best to accommodate you!

Question 4

How many people are on a tour?

Accepted Answer

Tours operate with a minimum of 2 guests and a maximum of 20. If you have a large group, feel free to reach out for a private tour and we will do our best to accommodate.

Question 5

I’m sick or my travel plans have changed?

Accepted Answer

If you’ve made a booking and can no longer attend the tour, please give us a heads up that you can no longer attend and we will do our best to accommodate you. We can change the date of the tour for you or can do a refund if the cancellation is more than 24 hours from when the tour is set to begin.

Question 6

Is this tour child friendly?

Accepted Answer

Children can come on this tour with adult supervision and must have a waiver signed by a parent. *All guests (both adults and children) will need to fill out a waiver form at the start of every tour.

Frequently Asked Questions

FAQ’s